Privacy Policy

Duarte Electrical Services ("we," "our," or "us") respects your privacy and is dedicated to protecting the personal information you share with us. This Privacy Policy details our procedures regarding the collection, handling, and safeguarding of your details when you interact with our website, request quotes, or utilize our electrical contractor services throughout San Diego County, California.

1. Information We Collect

Direct Submissions

We collect information that you explicitly submit when communicating with our office, including:

• Contact details such as your full name, telephone number, email address, and service physical address.
• Electrical equipment specifications, property type, panel configurations, and details of required repairs or installations.
• Feedback, consultation requests, and service authorizations.

Automated Technical Metrics

When browsing our website, general non-identifying telemetry (browser variant, operating system, pages viewed, time spent on site) may be recorded strictly for server optimization, website responsiveness, and security auditing.

2. How We Utilize Collected Information

We process your information exclusively for legitimate contractor operations, specifically:

• Dispatching certified technicians to provide on-site electrical evaluations and emergency service.
• Preparing formal itemized quotations and processing approved permits with local building departments.
• Coordinating service disconnects and reconnects with electrical utility providers including Southern California Edison (SCE).
• Providing warranty service records and code compliance certificates.

3. Information Protection and Data Sharing

We do not sell, rent, or monetize your personal information to third parties or marketing brokers. Information is disclosed only to internal staff, authorized municipal permit inspectors, or as compelled by statutory law.

4. California Privacy Rights (CCPA / CPRA)

Pursuant to California Civil Code regulations, California residents possess the right to:

• Request disclosure of the categories and specific elements of personal information collected.
• Request erasure of collected personal details, subject to contractor warranty and municipal record retention guidelines.
• Opt out of any potential data dissemination (we enforce a zero-sale policy).

5. Contacting Our Privacy Officer

If you have inquiries concerning this policy or wish to review your records, please contact us:

Duarte Electrical Services
2330 Main Street, Suite B #150
Ramona, CA 92065 (Serving Ramona & All San Diego County)
Phone: (619) 805-6267
License #C10-1018511 • Est. 2016